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Lost or stolen passport
General Information
First of all, please check whether the passport/ID card could still be in the hotel/airport/bus or taxi/local. Passports/ID cards are often found again.
In Amsterdam, it is also possible to contact the Lost and Found Office. Lost documents are often handed over there. The office is open from Monday to Friday between 09:00 and 16:00:00, and you can reach it at the following address:
‘Bureau Gevonden Voorwerpen’
Korte Leidsedwarsstraat 52
1017 RC Amsterdam
Telefon: +31 (0)20 251-0222
Further information can be found here.
In the Netherlands, everyone over the age of14 must be able to identify themselves with a valid identity document.
Based on our experience, it is usually sufficient to have a report of loss for a planned return journey by train.
If you intend to travel home by plane or a bus travel company, an identification document is usually required. We advise you to consult with your airline/railway company in the event of identity card loss whether it is possible to return to Germany by way of exception with the police report of loss. If you have a copy/scan of your ID document, you should also inform the airline.
What do I do if a passport is lost or stolen?
If passports, papers, cash or other valuables are stolen, contact the nearest police station immediately, report the loss or theft and obtain a copy of the loss or theft report.
Insurance companies generally require the police to report the damage if the damage is to be compensated.
Please have German debit/credit cards blocked using the phone number: 0049-30 4050 4050!
How do I receive a new travel document?
To return to Germany , you can be issued a passport substitute (RAP). This entitles the holder to return directly to Germany once and is valid for a maximum of one month.
PLEASE NOTE: If you are not flying directly to Germany but have a stopover in another country, you must inform the airline whether the trip is permitted with an emergency travel document.
If no, a temporary passport may be issued. To do this, an authorization by the passport authority at your place of residence (in Germany) is required, which may take a few days.
Proof of identity
If you can present certified photocopies of your lost identification documents or any other identification document, it is usually possible to issue the emergency travel document within a short period of time.
Without this copy, the responsible German passport authority must be contacted to verify the identity of the person. As feedback from Germany may take a few days, we strongly recommend that you make an appointment as soon as possible.
Additional information regarding your appointment
You must appear in person to apply (for identification and fingerprinting). To schedule an appointment, please use our contact form or contact us by phone.
Please note that both parents must provide their consent for the issuance of a travel document or temporary passport for minor applicants. If only one parent has custody, appropriate documentation (e.g., custody order, death certificate of the other parent) is also required.
Required documentation
- 3.5 x 4.5 cm, biometric, according to our requirements.
- Not older than 6 months.
Please note that the biometric photos for Dutch passports are not suitable for German passports, as biometrics have different dimensions with regard to face height.
Please inform the photographer of our different dimensions: Image size 35 x 45 mm, face height for adults and children from the age of 10 years at most 36 mm and at least 32 mm; For children from 6 to 9 years of age, no more than 36 mm and no less than 22 mm. The eyes must be in the marked area of the German passport photo template. For children up to the age of 5 years, no examination of the suitability for biometrics is required. Only the requirements for image size 35 x 45 mm, frontal, open eyes, sharpness and contrast, illumination, Background and photo quality. It is also important to ensure that no second person (e.g. parents and/or their hands) is visible in the background. Please do not cut the photos.
The Consulate General has a photo booth in its waiting room so that you can take your photos with us (not suitable for babies and toddlers). The photo booth is operated by the company Vendig Concept and only this company is responsible for ensuring that the photos meet the current requirements. The Consulate General cannot accept any liability for the quality of the photos. We recommend that you bring passport photos to the appointment.
The cost of the photo booth is 10,- €. Please make sure that you have the appropriate amount (5€ and 10€ notes; 50 cents, 1€ and 2€ coins are accepted).
- Printout of the local police report AND
- Completed loss report from the foreign mission
Possible proof:
- Copy of your passport or identity card
- Other German identification documents
e.g. printout of your flight ticket
If applicable - if only one parent with custody is present:
Consent form certified by German or Dutch authorities.
If applicable - if only one parent has sole custody:
Supporting documents, e.g., German or foreign custody orders + German translation by a sworn translator.
- bar in Euro, bitte möglichst passend
- mit internationaler Kreditkarte (Visa- oder Masterkarte; als Online-Kauf)
Bei Zahlung mit Kreditkarte erfolgt die Abbuchung in Euro. Der oder die Karteninhaber:in muss zudem bei Zahlung zwingend anwesend sein.
Bitte beachten Sie, dass „pinnen“ (Zahlungen mit EC-Karte), Zahlungen mit dem Handy (auch Kreditkarte auf dem Handy) und Tikkie im Generalkonsulat nicht möglich sind.
Bitte entnehmen Sie die Kosten der Gebührentabelle.
- Cash in euros, exact change if possible
- With international credit card (Visa or Mastercard; for online purchases)
When paying by credit card, the amount will be charged in euros. The cardholder must also be present at the time of payment.
Please note that "pinning" (payments with debit cards), mobile payments (including credit card payments on mobile phones), and Tikkie are not possible at the Consulate General.
Please refer to the fee schedule for the fees.
PLEASE NOTE that additional documents may be requested. You will then be contacted separately via email.
